Cancellation & Refund Policy

This policy applies only to credits bought from Pending confirmation: REGISTERED_ENTITY_NAME and to the Flipn features paid for with them.

A credit is Flipn’s in-app currency. 1 credit = ₹1 of eligible Flipn services. Credits are added to your wallet the moment a purchase is confirmed, do not expire while your account is in good standing, and are non-transferable — they cannot be gifted, resold, pooled with another account, encashed or withdrawn.

Credit packs

What credits are spent on

Metered prices — message forwarding and identity verification — are derived from what our delivery providers charge us, so they can change. The exact price is always shown before you confirm a purchase.

• Credit purchases are delivered instantly. Once the credits are in your wallet there is nothing left to cancel, so a completed purchase can only be reversed under the refund rules in section 4.
• Feature purchases start immediately. A boost, a featured slot or a premium plan begins the moment you confirm it and runs for the stated duration. Once the placement has started it cannot be cancelled part-way, because the exposure has already been delivered.
• Per-message forwarding is charged per delivered message. You can turn forwarding off at any time in Settings → Message forwarding; you are not charged for messages after that.
• There is no subscription to cancel other than the Premium Seller plan, which is a fixed 30-day purchase and does not auto-renew.

4.1 Unused credits

You can ask for a refund of unused credits within 7 days of the purchase that created them. We refund the unspent portion of that purchase to the original payment method and remove the corresponding credits from your wallet.

4.2 Spent credits

Credits are consumed the moment you spend them on a feature, and a consumed credit is not refundable — the boost was shown, the message was delivered, the verification was reviewed. The two exceptions are below.

4.3 Where we do refund spent credits

• The feature failed to activate. If your wallet was debited but the feature did not switch on, the debit is reversed automatically and the credits return to your wallet. You do not need to ask.
• We got it wrong. If a feature was mispriced, double-charged, or delivered materially differently from what was described, tell us and we will make it right in credits or in money.

4.4 Money taken but credits not delivered

Every payment is reconciled against the payment provider’s signed webhook. If your account was charged and no credits arrived, the reconciliation usually delivers them automatically within a few minutes. If it does not, contact support with the payment reference and we will either deliver the credits or refund the payment in full — this case is never subject to the 7-day window.

Credit purchases on the website and the Android app are processed by Razorpay. An approved refund is issued back to the original payment method — the same card, UPI handle, wallet or bank account. Flipn cannot redirect a refund to a different instrument.

1. Raise a request (section 7). We check it against the payment and credit ledgers.
2. If approved, we initiate the refund with Razorpay and reverse the credits from your wallet in the same step.
3. Razorpay passes the refund to your bank or payment provider. Money typically appears in 5–7 working days, though the exact timing is set by your bank, not by Flipn or Razorpay.

A failed payment where money left your account but the order never completed is normally auto-reversed by your bank within the same period. If it is not, send us the payment reference and we will chase it.

• Request the refund at reportaproblem.apple.com with the Apple ID that made the purchase, or through Settings → your name → Media & Purchases on the device.
• When Apple grants a refund it notifies Flipn, and we remove the corresponding credits from your wallet automatically. If those credits were already spent, the wallet can go negative and will be blocked until the balance is restored.
• If Apple later reverses its own refund decision, we restore the credits and unblock the wallet automatically.
• We are happy to help with evidence — the transaction date, product and amount — but the decision is Apple’s.

• Credits already spent, except in the cases in section 4.3.
• A boost or featured placement that ran as described but did not produce the sale or the number of views you hoped for. Exposure is sold, not outcomes.
• An identity verification attempt that was reviewed and rejected — the review is the service, and it was performed.
• Credits granted for free, awarded as a bonus, given as a referral reward, or issued as goodwill. These have no cash value.
• Purchases on an account suspended or banned for fraud, chargeback abuse or a serious breach of the Terms of Service.

Use either route:

1. In the app — open Settings → Help & support, choose the Billing category and describe the problem. This creates a tracked ticket.
2. By email — write to hello@flipn.in from the email or with the phone number registered on your account.

Include the purchase date, the amount, the pack, and the payment or Apple transaction reference so we can find it on the first pass.

We acknowledge every request within 2 working days and decide it within 7 working days. If we approve a refund we initiate it the same day; the time it takes to reach your account after that is set by your bank or by Apple.

If you dispute a Flipn charge with your bank instead of contacting us, we may block the wallet while the dispute is open, and we will provide the bank with the transaction and delivery record. Please talk to us first — it is faster, and a chargeback on a delivered digital good is usually decided against the cardholder.

Pending confirmation: REGISTERED_ENTITY_NAME, Pending confirmation: REGISTERED_ADDRESS. Email hello@flipn.in, phone Pending confirmation: SUPPORT_PHONE (Pending confirmation: SUPPORT_HOURS). Full details on the contact page.